Jitbuz Terms & Conditions — Your Rights & Responsibilities At a Glance

In these Terms, "Jitbuz", "we", or "platform" refers to the jitbuz.im website and its applications. "User", "you", or "member" refers to any registered or unregistered individual who uses Jitbuz's services.

Jitbuz is an internationally licensed online gaming and betting platform. These terms and conditions have been prepared in accordance with international gaming laws and regulations.

Key Definitions

• Account: Your personal profile created upon registering with Jitbuz.
• Balance: Funds held in your account.
• Bonus Balance: Funds received from promotions that cannot be withdrawn before wagering requirements are fulfilled.
• Wager: The total wagering amount required to become eligible to withdraw a bonus.
• KYC: Identity verification process (Know Your Customer).

To open an account on Jitbuz, you must meet the following requirements. Jitbuz reserves the right to close any account at any time if these conditions are violated.

Age & Identity

• The minimum age to register is 18 years. Registration by minors is strictly prohibited.
• The name, date of birth, and mobile number provided at registration must be accurate and truthful.
• An Individual One Account Only can be opened. If multiple accounts are found, all may be closed and balances forfeited.
• Multiple members of the same household may use accounts from the same device or IP address, but this must be reported to Support in advance.

KYC Verification

KYC verification will be required if your withdrawal exceeds a certain limit or if requested by Support. You may be asked to submit a photo of your national ID or passport. Failure to provide the required documents may result in your withdrawal being temporarily placed on hold.

Deposit

To deposit on Jitbuz, you must use an approved payment method such as bKash, Nagad, or Rocket. Deposits are usually credited instantly. The minimum deposit amount is fixed and displayed on the payment page.

• The mobile number and account name used for deposits must match your registered details.
• Deposits made through third parties are not accepted.
• Suspicious transactions may be placed on hold until verified.

Withdrawal

Withdrawals can only be made via the same method used for the deposit. Withdrawal requests are typically processed within 1–3 business days.

• Wagering requirements must be met before bonus balance can be withdrawn.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Jitbuz reserves the right to temporarily suspend withdrawals in cases of suspicious activity.

Bonus offers on Jitbuz are subject to specific terms. Each bonus has its own conditions, which are detailed on the relevant promotion page.

General Bonus Policy

• Each member is entitled to claim each bonus offer once only. The same offer cannot be claimed more than once.
• Bonus balance cannot be withdrawn directly — withdrawal is only possible after wagering requirements have been met.
• Expired bonuses will be automatically cancelled.
• Jitbuz may modify or cancel any bonus offer at any time without prior notice.

Bonus Abuse

Any attempt to abuse the bonus system — such as claiming bonuses from multiple accounts, using game software to place bets, or attempting to avoid wagering requirements through any strategic method — gives Jitbuz the right to cancel the bonus and suspend the account.

Every game on Jitbuz is powered by an internationally certified Random Number Generator (RNG) system. All game outcomes are completely random and cannot be influenced in any way.

Bet Settlement

• If an event is cancelled in Sports Betting, the bet will be refunded.
• Any game or bet left incomplete due to a technical issue will be considered void.
• Odds offered on live betting are fixed at the time of confirmation.
• In the event of any dispute over a game result, Jitbuz's server logs will be treated as the definitive record.

Maximum Win Limit

Some games or events may have a maximum win limit per transaction. This limit is specified in the rules of the relevant game.

The following activities are strictly prohibited on Jitbuz. Violations may result in permanent account closure and forfeiture of balance.

• Creating multiple accounts or operating an account under someone else's name.
• Registering with a false identity or providing inaccurate information.
• Using bots, scripts, or any automated software to play games.
• Exploiting system or game vulnerabilities for unfair advantage.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing or threatening other members.
• Attempting to transfer bonuses by intentionally losing bets.

Closure by Jitbuz

Jitbuz reserves the right to temporarily or permanently close any account due to rule violations, suspected fraud, failure to complete KYC verification, or technical reasons.

Closure by User

You may close your account at any time. Please withdraw your balance before submitting a closure request. If you need a break for responsible gaming reasons, contact our support team.

• Upon account closure, any valid balance (excluding bonuses) will generally be refunded.
• If an account is closed due to prohibited activities, the balance may be forfeited.

Jitbuz strives to deliver the highest quality of service, however our liability is limited in the following areas:

• Loss of a game or bet due to internet disconnection or device failure.
• Delays caused by issues with third-party payment gateways.
• Losses incurred during unexpected server downtime or maintenance periods.
• Account losses resulting from user negligence or password sharing.

Wins and losses in gaming are entirely random. Jitbuz accepts no liability for any financial losses incurred.

Jitbuz takes your personal data seriously. Information collected at registration is used solely for service delivery, security purposes, and legal compliance.

• Your information is never sold to third parties.
• Information may be shared with authorities due to legal obligations or security requirements.
• All data is protected with 256-bit SSL encryption.

For full details on data protection, please read our Privacy Policy.

If you have a complaint, please contact our support team first. Most issues are resolved within 72 hours.

Complaints Process

1. Submit a written complaint to support — include the date, time, and full details of the incident.
2. The support team will investigate and provide a decision within 2–7 business days.
3. If you are not satisfied with a decision, you may refer the matter to an international gaming arbitration body.

Jitbuz reserves the right to update these terms and conditions at any time. If significant changes are made, users will be notified via their registered email or app notification.

• Continued use of Jitbuz after any update constitutes acceptance of the revised terms.
• If you do not agree to the updated terms, you may close your account.
• The latest version of the terms is always available on this page.

If you have any questions or need clarification about these terms, feel free to reach out to us. Our support team is available 24/7, seven days a week.

• Email: support@jitbuz.im
• Live Chat: Click the chat icon on the app or website.
• Average response time: Within 5 minutes.